Buy, Return and Refund Policy

Buy, Return and Refund Policy for RBX Custom

Buy Policy

Advance Payment:

  • To confirm any order, customers are required to pay 50% of the total price in advance via our bank account.
  • This policy helps us protect our resources and avoid unnecessary losses due to spam orders or cancellations.

Order Confirmation:

    • Once the advance payment is received, your order will be processed and a confirmation email will be sent to you.
    • The remaining balance is to be paid upon delivery after verifying the product.

Non-Payment Consequences:

  • Orders without the required 50% advance payment will not be processed.

Refund Policy

If, upon delivery, you find that the shoes do not fit properly, you have the right to request a refund, cancel the order, or reorder a new pair of shoes. This decision must be made while the delivery person is still present.

  • Refunds: If the shoes do not fit and you decide to request a refund, you must inform the delivery person immediately. The refund will be processed to your original method of payment once we receive and inspect the returned item.

  • Order Cancellation: If you choose to cancel the order before it is delivered, 20% of the shoe price will be deducted, and the remaining amount will be refunded to you. No payment will be collected by the delivery person..

  • Reordering: If you decide to reorder a new pair, you can go to &&&& and put the information and we will contact you fast.

  • Size Selection: Please ensure that you carefully select the correct size from our Size Chart before placing your order. We recommend measuring your feet and comparing them with the size chart provided to avoid sizing issues.

Non-Returnable Items

All items are final sale once the delivery is completed and payment is made. We do not accept returns or offer refunds after this point, including for custom-made or personalized items.

How to Proceed with a Purchase

  1. Testing: Please ensure that you test the shoes upon delivery to confirm their condition and fit.
  2. Payment: Once you are satisfied with the product and pay the delivery person, the sale is final and non-refundable.
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